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BSc Psychology (Wales), Chartered Psychologist, Diploma in Careers Guidance (Kent), Teaching certificate (Glamorgan), Doctorate in Education (Bristol)


Until 2009, Norah Jones was Professor of Education and Head of the Centre of Excellence in Learning and Teaching (CELT). Norah’s key tasks have included the embedding of blended learning at the University, researching, benchmarking and evaluating blended learning initiatives, and staff development. Teaching areas include e-moderating and organisational behaviour

On her retirement, Norah became Professor in Learning, Teaching & Assessment in CELT.


Norah’s key tasks are: To jointly edit the Journal of Applied Research in Higher Education; to promote the development of pedagogic research at the University – ensuring that early researcher staff are supported and helping to develop their pedagogic research; and to work with the Head of CELT in the development of the Glamorgan education research hub and further the strategic aim to ensure that Glamorgan’s learning, teaching and assessment is informed by applied research.


  • Jones N & Lau A (2009). E-learning – a change agent for education? Journal of Applied Research in Higher Education Vol 1(1): 39-48.
  • Jones N & Thomas P (2007). Inter-organisational collaboration and partnership in health and social care: the role of social software. Journal of Public Policy and Administration Vol 22(3): 289-302.
  • Connolly M, Jones C & Jones N (2007). New approaches, new vision: Capturing teacher experiences in a brave new online world. Journal of Open and Distance Learning Vol 22(1): 43-56.
  • Connolly M, Jones C & Jones N (2007). Managing collaboration across further and higher education: A case in practice. Journal of Further and Higher Education Vol 31(2): 159-69.
  • Connolly M, Jones N & Turner D (2006). E-learning: A fresh look. Journal of Higher Education Management and Policy, Vol 18(3): 135-147
  • Connolly M, Jones N & O’Shea J (2005). Quality assurance and e-learning: Reflections from the front line. Quality in Higher Education, Vol 11(1): 59-67
  • Jones N, Thomas P & Rudd L (2004). Collaborating for mental health services in Wales: A process evaluation. Public Administration, Vol 82(1): 109-121
  • Fitzgibbon K & Jones N (2004). Jumping the hurdles: Challenges of staff development delivered in a blended learning environment. Education Media, Vol 29(1): 25-35
  • Jones N & O’Shea J (2004). Challenging hierarchies: The impact of e-learning. Higher Education, Vol 48(3): 379-395
  • Jones N & Connolly M (2001). Construing systems of management among primary headteachers: Moving forward from work activity studies. Educational Management and Administration, Vol 29(3): 319-332


Fellow of the CIPD, Member of BPS, Member of ILT.


  • Member of the Postgraduate Committee Association of Business Schools, Quality Committee CIPD, Heads of e-Learning Forum
  • Subject specialist Hong Kong Council for Academic Accreditation
  • External examiner at Nottingham Trent, Bournemouth and Brighton Universities
  • Chair of Subject Review – Education, Birmingham College (2003)


Current research activity focuses on researching the impact of e-learning and research interests include e-learning, pedagogy and managing change.

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