Staff Directory

Lynda 10.04.18

Contact Details

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Qualifications

• BSc (Hons) Psychology
NVQ Level 4 in Management
ILM Level 3 & 5 in Management
NOCN Level 3 – Understanding Mediation for Conflict Resolution
ASSIST Suicide Prevention
• Mental Health First Aid

About

Lynda joined the University in 2009 as Advice Shop Manager for FCES. During her time in the Advice Shop she developed in depth attrition data and devised a number of initiatives to improve student performance and retention (such as interventions for repeating students, attendance monitoring, information/social event for MSc students, student mentoring and the project shop initiative). She also delivered study support sessions to students such as critical and analytical thinking and reading and referencing. During this time, the Advice Shop won an Excellence in Learning and Teaching Award for student support.

In 2014 following the creation of the University of South Wales, Lynda was appointed as Principal Officer for Student Advice, where she was the strategic lead for USW’s advice functions, processes and systems. Lynda worked with colleagues across the University to ensure equitable services were provided across campuses in relation to student enquiries and advice to support a positive student experience. During this time Lynda won an Excellence in Learning, Teaching and Assessment Award.

In 2017 Lynda became the Senior Progression Adviser, managing a team of Progression Advisers to conduct pivotal work to support the University’s retention and successful progression agenda, being responsible for the collection and analysis of data to understand why students experience difficulties and design and implement appropriate support interventions. Lynda designs pan-university progression and retention initiatives. Each member of the team work in partnership with the faculties to design bespoke initiatives to support student retention and progression. In addition to this, Lynda proactively liaises with all areas of the University to advise and make recommendations relating to student success and retention and for the development of policies, good practice and enhanced learning support.

Lynda is also undertakes the Care Leaver Coordinator role

Experience

Prior to working in the University Lynda managed six projects (including Tenancy Support Service, Crisis Intervention Service, two Bond Boards, a Youth Mediation Project and a Supported Housing Project) across three local authorities for the Wallich (homelessness charity). She also set up and managed the flagship face to face customer contact centre (One4All Centre) for Rhondda Cynon Taff Country Borough Council.

Memberships

• Fellow of the Higher Education Academy
• Management Level Member of the Institute of Customer Services
• Member of the Association of University Administrators

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