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Cert.Ed, Management NVQ (level 4), MBA


Current interests include the development of responsive service delivery in rapidly changing and challenging times; the Green ICT agenda and corporate responsibility for reducing energy use and carbon dioxide emissions; and exploring ideas and innovative concepts that may change the way services are developed in the future.


Long established involvement in the delivery of customer-focused service within the insurance, financial and food production environments.
Joined the University in 2003 to establish a Customer Services team delivering support to online students for eCollege Wales. The role quickly developed into managing the university’s ICT helpdesk and these two teams subsequently merged to form the current Customer Services team.
From 2005 managed the eSupport team which included all aspects of online course production and Blended Learning support, in addition to the Customer Services remit.
From 2008 took on the responsibility of delivering and managing IT User Services, in 2009 the additional responsibility of managing the relationship and support services to the faculty of Creative and Cultural Industries at the ATRiuM and from 2013 the responsiblity for delivering IT User Services on the 5 main campuses


Responsible for the delivery of IT User Services at the University of South Wales: a diverse role which encompasses IT Customer Support, Desktop and Classroom support, Desktop Development, Media and Technical Services, Reception and Switchboard services for staff and students .


Member of Institute of Leadership and Management
Member of Institute of Customer Services

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